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bet89 collects only the account and transaction data needed to keep your wallet, payment routes and support history working correctly. This policy tells you exactly what we hold, how long we keep it, and what steps you can take to review or correct your records.
When you open an account with us, we collect the details you enter during registration — your name, contact information and any identity verification documents we are required to request. We also record transaction activity linked to your payment method, whether that is a bKash mobile wallet, a Rocket transfer or a Bank Transfer. This data lets us process payments, respond to account queries and maintain a secure record of your activity on the platform. We do not sell your personal information to third parties. We share data only with service partners directly involved in running your account — for example, payment processors handling your bKash or Rocket transactions. We store data for as long as your account is active and for a period after closure as required by the applicable rules in your region. Access to this platform and the rights described in this policy depend on your local law and the eligible regions we serve. If your jurisdiction restricts access, some or all of this policy may not apply to you. For any data question, reach our support team through the contact route listed in the Support section below.
Not every part of your online activity falls under this policy. Understanding the boundary helps you know who to contact when something goes wrong. We cover the data we collect and process directly; we do not control what third-party sites do with your data once you leave our platform.
Any data you enter when logging in, updating your profile or requesting a password reset is covered by this policy. We handle that data directly and you can ask us to review or correct it at any time through your account settings.
Records of deposits and withdrawals processed through bKash, Rocket or Bank Transfer sit within this policy's scope. The payment processor handling the transfer operates under its own privacy terms, which we cannot override.
Pages you browse on bet89 and the cookies placed by our site fall under this policy. We use cookies to keep your session active and to remember your account preferences. You can adjust cookie settings in your browser at any time.
Links to external sites, third-party customer support tools or payment provider portals are not covered here. Once you leave our domain or hand data to a third-party processor, their own privacy policy applies. We recommend you read those policies separately.
You have practical choices about the data we hold. First, you can request a copy of the information we have recorded — this includes your registration details, verified payment methods such as your linked bKash or Rocket number, and any correspondence logged against your account. Second, if any of those details are wrong — a misspelled name, an outdated contact number — you can ask us to correct them. Head to account settings for fields you can edit directly, or contact support for fields that require our team to update. Third, if you want to close your account, we will explain what data we retain after closure and for how long. Fourth, if you believe we are holding data incorrectly or have a concern about how it has been used, you can raise a formal question with our support team. Eligibility for these actions may vary depending on your local law and the region you access from.
Request a summary of what we hold. We will confirm the categories of data linked to your account, including payment method records and contact details, through the support route you choose.
Some fields — like your mobile number or email address — can be updated directly in account settings. For name or identity corrections, contact support and we will guide you through the verification step required.
After account closure, certain records are kept for a period set by applicable rules. You can ask us what categories are retained, for how long, and the reason for keeping them.
If you believe something is wrong with how your data has been handled, put your question to our support team in writing. We will log it and respond through the same channel you used to contact us.
If you have a question about your data — a correction request, an access query or a concern about how your information has been used — use one of the routes below. We log every data-related contact separately from general account queries so your question reaches the right team. Availability of these routes depends on your region and local access conditions.
Open the chat widget on bet89 while logged in to your account. State that your query is a data or privacy matter so the agent can route it correctly from the start.
Send your data question to the support email address listed in your account dashboard under Help. Include your registered contact number or the bKash or Rocket number linked to your wallet so we can locate your record.
Your account's Help section lists the current contact routes and any published guidance on data requests. Check there first — some correction requests can be completed directly in account settings without contacting support.
Keeping your account data secure is a practical commitment, not a marketing statement. We limit who inside our organisation can access your personal records, and we do not grant access to third parties beyond the payment processors running your bKash, Rocket or Bank Transfer transactions. We review our data handling practices when our processes change and update this policy to reflect those changes. The current version of this policy is always available at bet89/privacy-policy/ so you can check it at any time.
Only the account and payment teams that need your data to run your wallet or resolve a query can access it. We do not share personal records for advertising or analytics purposes outside our own platform operations.
Cookies on bet89 keep your session active and remember account preferences. You can clear or block cookies through your mobile or desktop browser settings. Some features may not work correctly if session cookies are disabled.
When an account closes, we retain certain categories of data for the period required by applicable rules in your region. We do not keep data beyond what those rules require. You can ask for clarification on which categories are retained and for how long.
When we update this policy, the revised version replaces the previous one at the same URL. If a change materially affects how we use your data, we will notify you through the contact method on your account before the change takes effect.
These are the data and privacy questions that come up regularly. If your question is not covered here, use the support routes in the section above — live chat or the email address in your account dashboard.
We collect the name, contact number and email address you enter at registration, plus any identity documents we request for account verification. We also record the payment method you link — such as a bKash or Rocket number — along with your transaction history on the platform.
We share your data only with payment processors that handle your bKash, Rocket or Bank Transfer transactions. We do not sell personal information or share it for marketing purposes with outside parties. Any third-party processor operates under its own data terms.
Contact our support team through live chat or the email address in your account dashboard and state that you want a data access summary. We will identify the categories of data linked to your account and respond through the same channel you used.
Yes. Fields like your email address and contact number can often be updated directly in account settings. Name or identity corrections require our team to verify the change first — contact support, and we will walk you through what is needed to complete it.
We retain certain categories of data for a period set by applicable rules in your region after an account closes. You can ask our support team which categories are kept and for how long. We do not hold data beyond what those applicable rules require.
Your access to this platform and the rights described in this policy depend on your local law and whether your region is an eligible one. If you are accessing from Bangladesh, check that access is permitted under local law in your specific situation before using the platform.